Privacy policy

Your Privacy Choices Your Data, Your Control.

At Thunderbirds Outpost, we value reliability and security, not just in the products we sell, but in how we handle your personal information. This page explains how you can manage your privacy preferences and exercise your rights under UK GDPR.

1. Marketing Communications

You can choose how we contact you. If you no longer wish to receive newsletters or promotional offers from us, you can opt out at any time by:

We will only send you marketing communications where you have given your consent. You can withdraw that consent at any time and it will not affect any other aspect of your relationship with us.

2. Cookie Management

We use cookies to ensure our website functions correctly (such as keeping items in your cart) and to understand how visitors use our store.

  • Browser Settings: You can modify your browser settings to decline cookies at any time. Please note that disabling certain cookies may affect site functionality, including the checkout process.
  • Do Not Track: We respect Do Not Track signals where applicable.

3. Your Rights Under UK GDPR

As a UK-based business, we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). You have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Ask us to correct any inaccurate or incomplete information.
  • Right to Erasure: Request that we delete your personal data from our systems (the "Right to be Forgotten"), where no legal obligation requires us to retain it.
  • Right to Restriction: Ask us to limit how we use your data in certain circumstances.
  • Right to Portability: Request your data in a portable, machine-readable format.
  • Right to Object: Object to us processing your data for direct marketing purposes at any time.

To exercise any of these rights, please contact us at ThunderbirdsDigitalOutpost@gmail.com. We will respond to all valid requests within one calendar month in line with our legal obligations.

4. How Long We Keep Your Data

We retain customer order data for as long as is necessary to fulfil your order, comply with our legal and tax obligations, and handle any returns or disputes. Marketing data is retained until you withdraw your consent. You may request deletion of your data at any time, subject to any legal retention requirements.

5. Who We Share Your Data With

We do not sell your personal information. We share data only with trusted third-party service providers where necessary to operate our business, including:

  • Shopify - our e-commerce platform and order management system
  • Payment processors - to securely handle transactions
  • Shipping couriers - to fulfil and track your delivery
  • Omnisend - our email marketing platform, used only where you have consented to marketing
  • Meta (Facebook/Instagram) - where you have interacted with our advertising, in accordance with Meta's own privacy policy

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Your Right to Complain

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO website: www.ico.org.uk ICO helpline: 0303 123 1113