Terms and Conditions
These Terms and Conditions govern your use of the Thunderbirds Digital Outpost website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.
These terms are provided by Thunderbirds Digital Outpost Ltd, a company registered in England and Wales (Company Number: 16831258).
1. Acceptance of Terms
By using our website and placing an order, you confirm that you are at least 18 years old, or are using the site with the consent of a parent or guardian. You agree to provide accurate and complete information when making a purchase or creating an account.
2. Product Information
We make every reasonable effort to ensure that product descriptions, images, and specifications on our website are accurate and up to date. If a product is not as described, your rights are protected under the Consumer Rights Act 2015, which entitles you to a repair, replacement, or refund as appropriate. Please refer to our Return & Refund Policy for full details.
3. Pricing
All prices displayed on our website are in GBP and include VAT where applicable. We reserve the right to change prices at any time prior to an order being placed. Once you have received an order confirmation from us, the price stated in that confirmation is binding and will not change.
4. Payment
Payment must be made in full at the time of purchase. We accept the payment methods listed at checkout. You are responsible for ensuring your payment details are accurate. We use secure third-party payment processors and do not store your full card details on our systems.
5. Shipping and Delivery
Shipping times vary by destination. Full details of estimated delivery timeframes and our processing times are set out in our Shipping Policy. We are not responsible for delays caused by customs, carrier disruption, or other factors beyond our reasonable control, though your statutory rights remain unaffected in all circumstances.
6. Returns and Refunds
Your rights to return products and receive refunds are set out in full in our Return & Refund Policy. Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
7. Intellectual Property
All content on this website, including but not limited to product images, descriptions, logos, brand names, and written copy, is the property of Thunderbirds Digital Outpost Ltd or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by applicable UK law, Thunderbirds Digital Outpost Ltd shall not be liable for any indirect, incidental, or consequential losses arising from your use of our products or services. Our total liability in connection with any order shall not exceed the amount paid by you for the product in question.
Nothing in these terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraudulent misrepresentation
- Any liability that cannot be excluded or limited under English law
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Dispute Resolution
We hope to resolve any concerns directly. If you have a complaint, please contact us in the first instance at ThunderbirdsDigitalOutpost@gmail.com. If we are unable to resolve your complaint, you may be entitled to use an Alternative Dispute Resolution (ADR) scheme. Further information about ADR is available from the Citizens Advice Bureau at www.citizensadvice.org.uk.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Where changes are material, we will make reasonable efforts to notify customers. Your continued use of our website following any update constitutes acceptance of the revised terms. We recommend checking this page periodically.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
📧 ThunderbirdsDigitalOutpost@gmail.com
Thunderbirds Digital Outpost Ltd — Registered in England and Wales — Company Number: 16831258