FAQ's

🛠️ THE OUTPOST INTEL: FREQUENTLY ASKED QUESTIONS

How much is shipping? Shipping is always Free. At the Outpost, we cover the logistics so you can focus entirely on the work.
How long until my gear arrives? We target the UK and USA arenas directly. Once your order is placed, we move into High-Priority Processing often within hours. Due to global logistics, shipping typically takes between 5-10 business days.
Do you provide tracking numbers? Yes. As soon as your gear is dispatched, you’ll receive an email with a tracking number so you can monitor your package’s journey to your door.

Can I cancel my order? Because we prioritize speed, the window for changes is extremely narrow. If you need to cancel, email ThunderbirdsDigitalOutpost@gmail.com ASAP. If the mission hasn't already been processed with our partners, we will halt it; otherwise, it cannot be stopped.
What is your return policy? At the Outpost, we provide professional grade tools for those who are Always Progressing. We offer a 14-day window for manufacturing defects. We do not offer refunds for "Change of Mind" or because you haven't found your rhythm with the gear yet.
How do I start a return? If you need to return an item due to a defect, email us at ThunderbirdsDigitalOutpost@gmail.com. We will review your request and provide you with the correct return address.
Who pays for return shipping?
- Defective Items: If your gear arrives damaged, we cover the costs to get a replacement in your hands.
- Missed Cancellations: If you missed the cancellation window, you are responsible for the full cost of tracked postage to return the item to the address provided.

Need Support? For any other questions regarding the Arena or your gear, reach out to the team at ThunderbirdsDigitalOutpost@gmail.com.