Shipping Policy

Shipping Policy 
INTERNATIONAL SHIPPING: 
We do not have control over customs and are therefore not able to be responsible for 
delays that may occur. Tracking information will be made available to you as soon as it is 
made available to us. 
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays): 
a)     UK ~ 7 to 16 business days (tracking system available) 
b)     Rest of the world ~ 7 to 21 business days (tracking system available varies) 
Delayed delivery - in very rare instances, packages may take longer than the stated 
expected time frame. Unfortunately, we are unable to control shipping times and any 
unexpected delays that may occur en-route and we seek your understanding and patience 
should this occur. In such cases, we will ship out a new package if there are no tracking 
updates for more than 30-60 business days. 
This may especially be true during the busier holiday seasons at the year's end (November 
to December months), during promotions or other instances. 
PROCESSING TIME VS SHIPPING TIME 
Please note that processing time (4-6 business days) is different from shipping time and 
should be added to the total delivery time. Orders generally take 4-6 business days to be 
fully processed (checked, packed, forwarded to logistics and sent forth to the post office). 
After your order has been processed, our shipping company for dispatch will then pick up 
your package. An email with your online tracking information will be available on our 
website. 
Processing Time - in very rare instances, may take longer than the stated expected time 
frame. During busy times like holidays, promotions or other instances processing time might 
take longer. We do our best to deliver as fast as possible and seek your understanding and 
patience during such events. 
CANCELING AN ORDER 
Once an order is placed, we will not be able to cancel it after 30 minutes as your order 
might have already been processed. 
Please do drop us an email at (Your stores email) as soon as possible if you'd like to 
cancel an order that you have just made.