Contact information
At Thunderbirds Outpost, we pride ourselves on speed and reliability and that includes our customer support. Whether you have a question about a product, need an update on your order, or want help with a return, we're here to help.
📧 Email Support
ThunderbirdsDigitalOutpost@gmail.com
This is the best and fastest way to reach us. When getting in touch, please include:
- Your Order Number in the subject line for any order-related queries
- A brief description of your question or issue
- Photos where relevant (e.g. damaged or incorrect items)
This helps us locate your details and resolve your query as efficiently as possible.
🕒 Response Times
- General enquiries & order queries: We aim to respond within 24 hours, Monday to Friday. Weekend enquiries will be picked up first thing on the next business day.
- Return requests: Handled in accordance with our Return & Refund Policy. Please allow up to 48 hours for a response with return instructions.
- Data requests (UK GDPR): We will respond within one calendar month as required by law.
📦 Returns
Please do not send any items back to us without contacting us first. We will provide you with a return authorisation and the correct return address once your request has been reviewed. Unauthorised returns may cause delays in processing your refund.
Anything Else?
If your question isn't covered by our FAQ or policies, just drop us an email and we'll do our best to help.
Thunderbirds Digital Outpost Ltd - Registered in England and Wales - Company Number: 16831258 - Manchester, England.
